Calls to 211 line for vaccine appointments reportedly intercepted by people seeking credit card info, Allegheny County says – WTAE Pittsburgh

Allegheny County officials said phone carriers are investigating after reports that callers to the 211 line for COVID-19 vaccination appointments were intercepted by people asking for credit card information in order to have an appointment made. County officials said in mid-afternoon, the health department and 211 learned that a hacker had intercepted calls at the carrier level. Officials said these calls never made it to 211 and callers were not informed that they were not talking with that center. “While 211 is continuing to work with its telephone partners to investigate this, we do not know which carrier was involved or how many callers this impacted. The problem was quickly identified and resolved,” officials said in a news release. The county said a 211 resource navigator will never ask for personal financial information like credit card numbers or ask for a person to purchase or send a gift card before being able to make an appointment. Anyone whose call was diverted or may have provided information like this should contact the Federal Bureau of Investigation (FBI) to report that incident. The FBI can be reached via its tip line at 1-800-CALL-FBI (1-800-225-5324) or by email at tips@fbi.gov. At 3:45 p.m., the county said there were no more appointments available and the 211 line will be unable to accept further calls for appointments.

Allegheny County officials said phone carriers are investigating after reports that callers to the 211 line for COVID-19 vaccination appointments were intercepted by people asking for credit card information in order to have an appointment made.

County officials said in mid-afternoon, the health department and 211 learned that a hacker had intercepted calls at the carrier level.

Officials said these calls never made it to 211 and callers were not informed that they were not talking with that center.

“While 211 is continuing to work with its telephone partners to investigate this, we do not know which carrier was involved or how many callers this impacted. The problem was quickly identified and resolved,” officials said in a news release.

The county said a 211 resource navigator will never ask for personal financial information like credit card numbers or ask for a person to purchase or send a gift card before being able to make an appointment.

Anyone whose call was diverted or may have provided information like this should contact the Federal Bureau of Investigation (FBI) to report that incident. The FBI can be reached via its tip line at 1-800-CALL-FBI (1-800-225-5324) or by email at tips@fbi.gov.

At 3:45 p.m., the county said there were no more appointments available and the 211 line will be unable to accept further calls for appointments.